Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. If you have ordered the wrong size or product and require an exchange please email us at We will send you a pre-paid shipping label by email to cover the shipping fees. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund! You cannot use this item for a month then decide to exchange or return the item. We would be happy to help you get the right item for your needs. Try it on, if it does not fit, reach out to us. Please reach out within the first 5 days of receiving your item. Our team is standing by to help you figure out what product or size might be better for you. Plus, we offer free advice from our physiotherapists. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. The merchandise must be received in new condition, original packaging. You need to reach out to us within 5 days of receiving your item. If you need a different size or you want to exchange for a different product, we've got you covered. We are committed to offering you a low-risk online shopping experience. Any items marked as non-returnable on the product page.Custom products made specifically for your needs (example: Custom Knee Brace).Other items we do not return include (but are not limited to): To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment are non-returnable, unless they have a manufacturer guarantee. We want all of our customers to be happy, that's why over 80% of our products are covered by our money back guarantee. All returned merchandise must be in like-new, resalable and the same as the received condition. In order to qualify for an exchange, you need to reach out to us within the first 5 days after receiving your merchandise. Returned merchandise must be returned to us within 30 days of the purchase and accompanied by a copy of the original invoice. Returns without authorization will not be accepted. Unsaleable or damaged items will be subject to a restocking fee of 25% or returned to the purchaser. All freight charges must be prepaid and insured by you, the buyer on all returned merchandise. Must be received in new condition, original packaging to receive a full refund. In order to qualify for the full return, the merchandise being returned must be We have a low-risk, 30-Day Money Back Guarantee (with only a few exceptions) allowing you to try the merchandise and see if it's right for you! If after trying the merchandise, it does not work for you, you can exchange or return the merchandise for a full refund (minus the shipping costs)! Our team at The Physio Store want your purchase to work for you. Improve strength, fine motor control, increase your mobility, reduce your pain and improve your overall function. Our Physiotherapists have put together some common exercises used for various conditions such as thumb and hand arthritis, repetitive strain injury, neurological rehabilitation and post surgical rehabilitation. General strengthening and Stress Release.Repetitive strain injuries of the elbow, forearm, wrist and hands.Neurological disorders affecting the hands such as strokes.This is also available in a graduating set of 4. Helps improve hand and foot strength, fine motor control and flexibility.Download free various therapy putty exercises.Available in 5 different resistance levels.Safe to use in health care clinics as well as for home rehabilitation.Premium Quality - Made from 100% high grade silicone.Note.Due to hygienic reasons these items are non-returnable. Exercise Putty comes in larger three-ounce air-tight resealable containers. Please use caution around fabrics as colors can stain. The non-hardening silicone formula offers a controlled, consistent density and will not leave a greasy residue. Whether treating arthritis, repetitive stress injury, stroke recovery or just working on hand and finger strength, Physiotherapy Room’s Exercise Therapy Putty is available in multiple color-coded resistance levels to match the application. Physiotherapy Room’s Exercise Therapy Putty is perfect for hand therapy, finger rehabilitation exercises and stress relief.
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